We'd Love to Hear From You —
GiftDeal AU Customer Support
Have a question about your order, need help finding the perfect gift, or want to know more about our delivery times across Australia? Our friendly support team is here to help!
At GiftDeal AU, we are committed to making your gifting experience as smooth and joyful as possible. Whether you have a query about a birthday gift, Christmas hamper, personalised present, or anything else — just reach out and we will get back to you as soon as possible.
14 Wattle St, Ultimo, NSW 2007
Mon–Fri: 9AM–5PM
Sat: 10AM–2PM
Before You Contact Us — Quick Answers
Where is my order?
Once your order is dispatched, you will receive a tracking email with your tracking number. Delivery across Australia typically takes 8–15 business days.
Can I change or cancel my order?
Orders can be changed or cancelled within 24 hours of being placed. Please contact us immediately at info@giftdeal.com.au
Do you offer free shipping?
Yes! We offer free shipping on all orders over $100 AUD across Australia — including NSW, VIC, QLD, WA, SA, TAS, ACT and NT.
Do you ship outside Australia?
At this stage, GiftDeal AU delivers within Australia only.
How do I return a product?
Please refer to our Refund Policy for full details on returns and refunds.
📬 Send Us a Message
Use the contact form below to send us your enquiry and we will get back to you within 24–48 hours.
Looking for the Perfect Gift?
Not sure what to get? Browse our most popular gifting categories:
Gifts for Her
Unique & personalised gifts
Gifts for Him
Practical, fun & memorable
Gifts for Mum
Show mum how much she means
Gifts for Dad
Because dads deserve the best
Gifts for Kids
Fun, creative & age-appropriate
Birthday Gifts
Make birthdays unforgettable
Christmas Gifts
Shop our festive gift collection
Sydney | Melbourne | Brisbane | Perth | Adelaide
Canberra | Hobart | Darwin | Gold Coast | Newcastle