Everything You Need to Know About Shopping at GiftDeal AU
Find quick answers to our most commonly asked questions below. If you cannot find what you are looking for, feel free to contact our support team — we are happy to help!
All orders are delivered within 8–15 business days across Australia. We deliver to all states and territories including NSW, VIC, QLD, WA, SA, TAS, ACT and NT.
Yes! We offer free shipping on all orders over $100 AUD Australia-wide. Orders under $100 AUD attract a flat shipping rate of $9.95 AUD.
Absolutely! We deliver to every corner of Australia — Sydney, Melbourne, Brisbane, Perth, Adelaide, Canberra, Hobart, Darwin, Gold Coast, Newcastle and all regional areas.
Yes! Once your order has been dispatched, you will receive a tracking email with your tracking number. You can use this to monitor your delivery in real time. You can also track your order on our Track My Order page.
At this stage, we offer standard shipping only. Our delivery timeframe of 8–15 business days applies to all Australian orders.
Currently, GiftDeal AU delivers within Australia only. We do not ship internationally at this time.
We accept all major payment methods including:
- Visa & Mastercard (Credit & Debit)
- PayPal
- Afterpay (Buy Now, Pay Later)
- Apple Pay & Google Pay
Absolutely! Our website uses SSL encryption and secure payment processing. Your personal and payment details are fully protected at all times.
Orders can be changed or cancelled within 24 hours of being placed. Please contact us immediately at info@giftdealau.com.au. After 24 hours, we are unable to make changes as the order may already be in processing.
Yes! You will receive an order confirmation email immediately after placing your order. Please check your spam folder if you do not see it in your inbox.
Yes — all prices displayed on GiftDeal AU are in Australian Dollars (AUD) and include GST.
Yes! We stock gifts for all occasions including birthdays, Christmas, Mother's Day, Father's Day, Valentine's Day, anniversaries, housewarmings, baby showers and more.
While we don't customize physical items, you can leave a special greeting message in the note section during checkout, and we will include it with your package to make it personal.
No, we make sure that pricing information is omitted from the packing slip when items are processed, making them perfect to be sent directly to the recipient as a gift.
Most of our gifts are priced between $15–$150 AUD — perfect for a thoughtful, mid-range gift that feels truly special without breaking the bank.
Not sure what to get? Browse our curated categories:
- Gifts for Her
- Gifts for Him
- Gifts for Mum
- Birthday Gifts
- Christmas Gifts
- Quirky Gifts
We accept returns within 30 days of delivery. Items must be unused, in original packaging and in the same condition as received. Please visit our Refund Policy page for full details.
We are so sorry to hear that! Please contact us at info@giftdealau.com.au within 48 hours of receiving your order and include photos of the damaged item. We will arrange a replacement or full refund as quickly as possible.
Once your return is approved, refunds are processed within 5–7 business days back to your original payment method.
Yes! If you would like to exchange a product for a different item, please contact us within 30 days of receiving your order. Exchanges are subject to stock availability.
Yes! We take your privacy seriously. Your personal information is never sold or shared with third parties. Please read our full Privacy Policy for more details.
No. We do not store any credit card or payment information. All payments are processed securely through encrypted payment gateways.